Policy at a Glance
This standard policy applies to eligible products shipped to customers in the United States. The return window begins on the carrier-confirmed delivery date, not the order date.
- Return request deadline: 30 calendar days after delivery.
- Return method: by mail after receiving return authorization.
- Customer-remorse return shipping: paid by the customer.
- Verified damaged, defective, or incorrect item return shipping: paid by Titan Giant Industries.
- Restocking fee: none for approved returns that meet this policy.
- Refund method: original payment method.
Return Eligibility
For a customer-remorse return, the item must be unused, clean, complete, and in resalable condition with its original parts, accessories, manuals, and packaging when reasonably available. Products may be opened for reasonable inspection, but they must not show use, installation, alteration, contamination, or customer-caused damage.
Items that arrived damaged or defective, or that do not match the order, are reviewed under the separate seller-error process below and do not need to meet the unused-condition requirement.
How to Start a Return
Email mrliuhengte@outlook.com within 30 days after delivery. Include the order number, product name, quantity, reason for return, and your preferred resolution. Include clear photos of the item, packaging, and shipping label for damage, defect, or shipment-error claims.
We will reply with a return merchandise authorization (RMA), the correct return address, and packing instructions. Returns are accepted by mail only. Do not send a package before authorization because an unidentifiable shipment may delay or prevent processing.
Use a trackable carrier and keep the shipping receipt and tracking record until the return and refund are complete.
Customer-Remorse Returns
For returns caused by a change of mind, ordering the wrong size or quantity, or no longer needing the product, the customer is responsible for return shipping and the return label. Original outbound shipping charges are not refundable unless required by law.
We do not charge a restocking fee for an approved return that arrives in the eligible condition described above. A refund may be reduced or denied only when the returned item is incomplete, used beyond reasonable inspection, or damaged after delivery by the customer.
Damaged, Defective, or Incorrect Items
Inspect the shipment promptly. For the fastest carrier review, report visible damage, a manufacturing defect, missing parts, or an incorrect item as soon as possible and preferably within 7 days after delivery. This request does not shorten the 30-day return window or any non-waivable legal or PayPal rights.
After verification, Titan Giant Industries will provide a prepaid return label or reimburse reasonable documented return postage, and will offer an appropriate replacement or refund. Keep the product and all packaging until we provide instructions.
Non-Returnable Items
Used, altered, installed, contaminated, or customer-damaged goods are not eligible for a customer-remorse return. Custom-made or specially sourced products are non-returnable only when that restriction was disclosed and accepted in writing before payment.
A non-returnable classification does not remove remedies for an item that arrived damaged, defective, materially different from its description, or incorrectly shipped.
Refund Amount and Timing
After the authorized return is delivered, we inspect it and notify the customer of approval or any documented issue. We normally submit an approved refund within 5 business days after inspection.
Refunds are sent to the original payment method and include the approved product amount and applicable sales tax. Original outbound shipping is refunded when the return results from our error, verified damage or defect, or when required by law. A bank, card issuer, or PayPal may need additional processing time before the credit appears.
Cancellations and Exchanges
Contact us immediately to request cancellation. An unshipped order may be canceled and refunded, but cancellation is not guaranteed once packing or carrier processing has started. After shipment, the return rules above apply.
An exchange may be handled as a replacement or as a return followed by a new order, depending on inventory, product condition, and shipping arrangements.
PayPal and Other Customer Rights
This store policy is separate from PayPal Purchase Protection, card issuer chargeback rights, and rights that cannot be waived under applicable law. Nothing in this policy limits those rights. PayPal determines eligibility and deadlines under its then-current terms.
Customers are encouraged to contact us first so we can resolve the issue promptly. If a PayPal dispute is opened, follow PayPal's instructions and provide the requested evidence within its deadlines.
Contact
For questions about this policy, contact TitanGiantIndustries L.L.C. at mrliuhengte@outlook.com.
Business mailing address: 30 N Gould St #66579, Sheridan, Wyoming, United States. Contact us for an authorized return address before mailing a return.